Dubai Roads wins the Golden Award for Best Digital Transformation in Global Customer Experiences

Dubai Roads wins the Golden Award for Best Digital Transformation in Global Customer Experiences
Dubai Roads wins the Golden Award for Best Digital Transformation in Global Customer Experiences
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The Roads and Transport Authority in Dubai achieved a new success that embodies the authority’s efforts to reach advanced levels locally and globally, as the authority won the golden award for the best digital transformation category in the International Customer Experience Awards (ICXA 2022), which honors best practices in the field of customer experience. Clients. This is about the “S’hail” application, which was launched by the authority in 2017 for users of public transportation in the Emirate of Dubai. They enable the application to plan trips by providing all transportation data, real-time information about flight times, 11 available transportation options and cost options, in addition to displaying the available balance (in Nol accounts), and traffic developments, while specifying the best paths for the customer to reach his destination.

“Easy” application

According to the Roads and Transport Authority, Meera Al-Sheikh, Director of the Smart Services Department, explained that the Suhail app deservedly won the golden award thanks to its many features and services that it provides to everyone within a distinct customer experience designed according to the desires and preferences of customers, as it provides support 24 hours a day, seven days a week through programs Chat, as well as a measure of customer satisfaction, in addition to other services provided to people of determination.

And “Al-Sheikh” indicated that the application was developed using the latest institutional flexibility practices to suit the needs and expectations of customers.

Facilitate bus trips

Meera Al-Sheikh indicated that the Suhail application contributes to facilitating bus trips by using the response code (scanning the code) while at the station to know the bus destinations, and users can plan the trip in advance and move around the emirate of Dubai and easily search for locations near them, in addition to Take advantage of the highlights of important places and news feeds to get updates on mobility in the emirate.

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The Roads and Transport Authority wins the Golden Award for the Electronic Signature System

In September of last year, the Roads and Transport Authority (RTA) won the Gold Award for the “Technical Support Systems” category in the International Business Award, which is part of the international “Stevie” awards, which aims to honor the achievements of US-based institutions and companies.

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The authority won many international awards during 2022

It should be noted that the Roads and Transport Authority in Dubai won many international awards during the past year 2022, including:
• The “Silver Stevie Award in the Middle East and North Africa 2022” category for innovation in human resources management, planning and practice, for the second year in a row. The authority also won the “International Stevie Award” for its efforts in the field of logistics transportation and the electronic vehicle rental system.
• The authority also won the golden award for the category of technical services and systems for governments in the global “Globe” award, which aims to enhance levels of excellence and highlight the achievements of institutions and companies around the world in various fields.
• The Authority, represented by the Unified Control Center, won the “Best Business 2022” award for the category of the best innovative and creative use of technology.

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