Zoom announces the Zoom Virtual Agent live chat bot

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Zoom video conferencing service announced on Tuesday a “smart conversational” live chat solution that uses artificial intelligence technology.

The company said in a post on its blog that the new live chat robot (Zoom Virtual Agent) was designed to help businesses provide effective customer service at the lowest costs by reducing the need for the human element in responding to customers.

While enterprise chatbots are nothing new, Zoom claims that many of them rely on comprehensive manual programming. .

Zoom said that its chatbot can be integrated into many live chat solutions, such as: Customer Relationship Management (CRM) and the Communication Center, and will come integrated with its Zoom Contact Center service.

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The disclosure of the chatbot comes after Zoom’s acquisition of (Solvvy), a conversational artificial intelligence company, in 2022. Mahesh Ram, Head of Digital Customer Experience at Zoom, and the former founder and CEO of (Solvvy), praised the advantages of the new chatbot.

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Ram believes that (Zoom Virtual Agent) will help online startups expand faster by solving the financial problem, as it will save them money, by reducing personnel costs.

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