The launch of the Thiqa program to enhance the mental health of medical caregivers


The Emirates Health Services Corporation launched the “Thiqa Program” to support health care providers affected by the occurrence of a serious unexpected medical event for the patient.The program aims to provide moral and psychological support for this category, as they represent the “second victim”, within the framework of the institution’s strategy to enhance the quality of life in the work environment, highlighting the axis of promoting mental and mental health and spreading a culture of enabling employees to achieve intellectual, physical and psychological development.

The Thiqa program, which was developed based on international best practices based on scientific evidence, seeks to promote the rights of health care providers in this case through 5 core values ​​and pillars: justice, respect, understanding, empathy, supportive care and transparency.

The institution has approved a central committee to follow up and implement the program, taking into consideration supporting the culture of patient safety as an essential part of implementing the program through developing policies, procedures and supporting instructions, setting up a training program for program coordinators in hospitals in conjunction with identifying resources and tools to support caregivers when a grave event occurs to the patient, and raising awareness About the concept of the “second victim” and working with all concerned parties to support and develop the program.The Director-General of the Emirates Foundation for Health Services, Dr. Yousef Mohammed Al Serkal, confirmed that the goal of the “Thiqa” program is to take care of the mental health of health staff, provide supportive programs and train them in stress management, adaptation and supportive communication, noting that maintaining their mental health is a priority of the Foundation in appreciation of the exceptional efforts they provide. And embodying the directives of the wise leadership regarding the importance and role of the first line of defense and their sacrifices in protecting the health of the UAE society.

He pointed out that all measures are taken to provide psychological support by reviewing their needs and holding periodic workshops to help the medical staff on the front line deal with psychological challenges. The Emirates Foundation for Health Services also adopted this program due to the impact of the phenomenon of the second victim on health care providers when a serious event occurs and to provide a well-studied scientific reference.

Noor Al Muhairi, Director of the Mental Health Department at the Foundation, explained that the “Thiqa” program to support the second victim has entered the implementation phase at the level of hospitals and health centers, and its performance will be evaluated and its effectiveness measured, and that the program was launched after the completion of a research study to determine the mental health of the medical staff in In the event of a serious event for the patient, with the aim of developing appropriate plans and programs and providing a well-studied scientific reference, by systematically identifying symptoms such as depression, anxiety, stress and psychological stress.


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