As part of its efforts to promote the process of smart adoption and make Dubai the preferred place to live and work, and the preferred destination for visitors, the Dubai Electricity and Water Authority has allowed its customers to benefit from new services and benefits through the authority’s smart application on Apple smart watches, including viewing invoice details, tariff segments, and a dashboard. “Smart Life”, annual, monthly and daily reports on their consumption of electricity and water, comparing it with the consumption of similar homes through the “My Sustainable Approach” program, in addition to obtaining a rationalization plan for each customer, to help them reduce waste and waste, and reduce the rate of consumption.
Also, through Apple Watches, customers can activate the “outside the home” feature to receive notifications in the event of unusual consumption while away from home or while traveling. In addition, DEWA provides the ability to communicate with it in case of any inquiries, in addition to learning about DEWA’s latest news, offers and discounts available through the DEWA Store on energy and water-saving devices.
His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, indicated that the Authority provides all its services through its website and smart application, in addition to many smart and digital channels that help customers complete their transactions at any time and from anywhere in a manner that saves their time and effort. It contributes to protecting the environment and natural resources and reducing carbon emissions.
His Excellency added: “The authority is working to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, may God protect him, to make Dubai the city of the future, and to support the “Smart Dubai” initiative and the strategy for managing demand for energy and water, which aims To reduce demand by 30% by 2030 by encouraging stakeholders to rationalize electricity and water consumption and preserve natural resources.The advanced digital infrastructure owned by DEWA and its keenness to keep pace with the latest technologies of the Fourth Industrial Revolution has contributed to accelerating and automating all procedures for customers and employees alike, which It enhances the happiness of the community and provides them with instant and seamless services around the clock.The authority has completed the electronic link with more than 30 entities, and the number of smart transactions that have been completed since 2017 until the end of June 2021 reached nearly 39 million and 300 thousand transactions, and the percentage of smart adoption of services The authority was 98.92% in the second quarter of 2021. The authority was one of the first government agencies to complete its smart transformation since 2014, and in March of this year, it obtained a seal (100% paperless) from the Dubai Smart Corporation. In recognition of the authority’s success in eliminating paper use in all internal and external transactions by 100%. The authority also won the “Hamdan bin Mohammed Program for Government Services 2020 Banner” as the winner of the best government initiative for the “Smart Life” initiative.
It is worth noting that the authority made it possible to download its smart application on Apple Watches in 2015, and the application has been downloaded and updated via the Apple Store since then until the end of June 2021, nearly 2,800,000 times, and the number of smart transactions that were made through ” Apple Pay: 625,000 transactions. The addition of new services and features comes within the framework of DEWA’s efforts to encourage community members to take advantage of the “Smart Life” initiative launched by DEWA to motivate customers to follow a conscious and responsible lifestyle in the consumption of electricity and water, and urge them to take advantage of its smart services to enhance consumption control to become the concept of rationalization. Societal culture and daily behaviour.
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