The psychological support line has received more than 1,900 calls since its launch during the past year 2020 until now, and the initiative provides valuable psychological first aid to citizens and residents working on the front lines in the United Arab Emirates, through more than 50 specially trained volunteers, and links them to the field of mental health.
In this regard, His Excellency Hessa Tahlak, Assistant Undersecretary for Social Development Affairs at the Ministry of Community Development, the official spokesperson for the “Emirates Volunteers” campaign, stressed the importance of the psychological support line initiative in psychologically supporting all members of society of different ages and groups, due to the importance of this aspect specifically during the pandemic period and beyond. Given the extent of pressures that an individual may be exposed to in situations that require standing by him and providing psychological and moral support to him within the framework of the commitment to promoting mental health and improving the quality of life of the individual, family and society in general His Excellency Hessa Tahlak said that the Psychological Support Line initiative urgently provides the moral support to people who need psychological support, within the framework of an institutional and community partnership that reflects everyone’s concern for everyone, appreciating at the same time the value of the tasks performed by volunteers in this initiative, and the importance of the sector’s role Special promotion of community programs and initiatives in general. Her Excellency valued the partnerships that are currently being embodied between the parties to the “Psychological Support Line” initiative and specialized agencies, and community solidarity at the level of the private and private sectors in the framework of supporting government projects, ensuring the sustainability of work and achieving community-wide benefit.
On the other hand, he said Muhanna Al Muhairi, Executive Director of Operations at Emirates Foundation: “The agreement with BP will give a significant boost to the existing support mechanisms for health workers and others facing the challenges arising from the COVID-19 pandemic.”
و .ضاف Al MuhairiThe toll-free support line (800 HOPE) is designed to give people confidential access to psychological first aid, which is why we are pleased to work closely with BP on this project, which aims to ensure the availability of fully trained mental health volunteers. And an advisory board that includes eminent psychologists ready to provide the necessary support, as many frontline workers feel that COVID-19 has negatively affected their mental health, so it is very reassuring that the Emirates Foundation, its partners and volunteers are providing this wonderful and unique service at a time of increasing It has tension, anxiety and stress, which gives our heroes on the front lines a safe place to speak.”
Salem Ben Achour, BP Vice President, said: “Mental health is an essential part of the health safety of the individual and is one of the important goals on BP’s agenda because it affects everyone, and its importance must be spread, especially in the main practices in the workplace, which in turn is reflected positively. On doing work to become more meaningful Mental health is about how we think, feel and act, and by developing initiatives that find healthy ways to manage our thoughts and feelings we will be able to motivate our ability to act positively to do the best we can, just like physical health I am very happy With this cooperation with the Ministry of Community Development and the Emirates Foundation to support the mental health and well-being of employees and people, during the Corona pandemic and beyond.”
It is worth noting that the Emirates Foundation is an independent national institution that works in partnership with the public and private sectors to respond to the most pressing challenges. It has fully trained Psychological Support Line volunteers to perform their work confidentially, ensuring privacy for people seeking help. The (800 HOPE) service provides a confidential and secure experience over the phone for people affected, directly and indirectly, by the “Covid-19” pandemic.
The “Psychological Support Line” initiative, to promote the mental health of front-line workers, is one of the specialized volunteer opportunities that are being organized and supported through the national campaign “UAE Volunteers”, which was announced by the Supreme National Committee for Organizing Volunteering during Crises, which was launched more than a year ago. In early April 2020, under the umbrella of the “Volunteers.ae” platform, in partnership between the Ministry of Community Development and the Emirates Foundation for Youth Development, and under the supervision of the National Emergency Crisis and Disaster Management Authority, within the framework of its vision to unify volunteer activities at the state level and enhance integration and cooperation between all government and private sectors and the participation of society within the context of confirming cohesion and cooperation in the UAE, and supporting national efforts to confront the spread of “Covid 19”.
The “Emirates Volunteers” campaign aims to harness the experiences, skills and talents of community members and involve them in the volunteering process, through two types of volunteering, field and virtual, and within an integrated and sustainable system for volunteer work in the country during crises.
About the Emirates Foundation:
The Emirates Foundation was established on April 12, 2005, at the initiative of His Highness General Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the Armed Forces, and its Board of Directors is chaired by His Highness Sheikh Abdullah bin Zayed Al Nahyan, Minister of Foreign Affairs and International Cooperation.
The Emirates Foundation is a national institution that works in partnership with the public and private sectors to implement initiatives and consolidate social responsibility through the implementation of research-based programs that meet the country’s needs towards sustainable community development.
The Foundation works to identify and understand the challenges facing the UAE society and to find appropriate opportunities to develop national competencies and activate its role in society through smart software platforms, and to develop a model for community development needs characterized by effectiveness and data accuracy.
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© Press Release 2021