Apple pays a woman millions of dollars in compensation after she went to fix her phone
The British newspaper, “The Guardian”, said that Apple had to sign a settlement of millions of dollars in favor of an iPhone user, after an authorized service center leaked her photos and videos to Facebook.
The British newspaper, “The Telegraph”, was the first to report this issue, when it talked about a woman who sent her iPhone for repair at a maintenance center approved by the company called “Pegatron Technology Service”, in January 2016, but was later surprised by publishing explicit photos and videos of her via Her account on Facebook.
The newspaper did not mention, at the time, the name “Apple”, but merely referred to the existence of a lawsuit in the state of California.
Details of the case were not revealed until recently, when lawyers in an unrelated new case involving Apple and “Pegatron” referred to the previous case in their legal files, saying that the named customer was “obviously Apple”, and the company then incurred millions of dollars. As compensation for what happened.
In turn, Apple confirmed to the Guardian newspaper what happened with the user, while her lawyer did not respond to a request for comment.
While a company spokesperson said: “We take the privacy and security of our customers’ data very seriously and have a number of protocols in place to ensure data is protected throughout the repair process.”
He added, “When we became aware of this egregious violation of our policies at one of our suppliers in 2016, we took immediate action and have since continued to strengthen our vendor protocols.”
This is not the first incident in which a technician has been accused of stealing and publishing photos from an Apple customer. In 2013, a female user sued Best Buy, a technology maintenance company, after posting her photos from a computer she brought for repair online.