Dubai: The Gulf
In a new global achievement to add to its successful career, DEWA won two awards from the International Excellence in Corporate and Digital Design Awards 2020 from ICMG, in the category of digital information technology, artificial intelligence enablement solutions, and the best design category. My number for support jobs, on the authority’s virtual employee, “Rammas”, based on artificial intelligence.
Saeed Mohammed Al Tayer, MD and CEO of the authority said: “The authority adopts innovation, the latest disruptive technologies and the techniques of the Fourth Industrial Revolution to provide smart and digital services within the framework of its strategy to achieve the Dubai X10 initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Chairman of the Council The ministers, the Ruler of Dubai, may God protect him, to develop the services of the Dubai government, to implement today what other world cities will implement after 10 years, and the National Strategy for Artificial Intelligence 2031, which aims to improve government performance, accelerate achievement, and create creative and innovative work environments with high productivity. ”
“The authority provides all its services through its website and smart application, which allows customers to complete all the authority’s transactions at any time and from anywhere, saves their time and effort, achieves their happiness and preserves the environment,” he added. Ramas supports the Authority’s efforts in providing all its services around the clock through many smart channels and platforms in accordance with the highest standards of availability, reliability and efficiency. We look forward to reducing the number of auditors and increasing the smart adoption rates in the authority, which reached 97.49% in 2020. ”
Rammas provides a range of the authority’s services and provides several features, such as answering the inquiries of customers in both Arabic and English around the clock, through the authority’s website, its smart application, the authority’s account on the social networking site “Facebook”, and “Alexa” smart systems from “Amazon”. And the Google Assistant platform and robots, in addition to the “WhatsApp Business” platform at the number “046019999”, as it is the first government agency in the country to document its account through the platform.
Ramas answered more than 4.5 million inquiries from its launch in 2017 until the end of February 2021, including 248,000 inquiries received through the WhatsApp Business platform, as well as more than 6,000 bill payment transactions during the same period.
Through Ramas, the authority also won the awards for the qualitative breakthroughs in artificial intelligence 2020 in the category of robotic innovation.
Dubai: The Gulf