Emirates News Agency – Dubai Economy receives 171 commercial complaints in the third quarter


DUBAI, November 22, / WAM – The Commercial Control and Consumer Protection Department of the Dubai Economic Department received 171 commercial complaints during the third quarter of 2020, an increase of 16% compared to the third quarter of 2019, and the sector also received 169 business inquiries, bringing the total commercial transactions to During the mentioned period, 340 transactions were dealt with.

The Commercial Control and Consumer Protection Sector has received all commercial complaints and business inquiries through smart channels, as the consumerrights.ae website captured 86% of the total incoming commercial complaints, while the Dubai consumer app received 14% of complaints, in addition to 100% of business inquiries. .

With regard to the distribution of commercial complaints by business sectors, the services sector acquired the lion’s share at a rate of 54% of the total, followed by the decoration and construction sector with 14%, the building materials sector 12%, and 5% for each of equipment and accessories rental and shipping, and then 3% For the electronics sector, and 1% for each of the cars and furniture sector.

The most prominent types of commercial complaints were related to non-compliance with the terms of the agreement and contract, which accounted for 72% of the total, followed by complaints of commercial fraud 15%, failure to adhere to after-sales service 5%, non-compliance with specifications and standards 2%, non-compliance with commercial activity 2%, non-compliance with policy The shop with the law 2%, and complaints of imposing additional fees on a service or product 1%, equal to complaints of non-compliance with the terms of the warranty.

Mohammed Ali Rashid Lootah, Executive Director of the Commercial Control and Consumer Protection Sector at the Dubai Economy, said: “The importance of maintaining a safe commercial economic environment in the emirate lies in the role that this plays in attracting international brands from various sectors. In the commercial control and consumer protection sector, we continue our efforts. In raising the level of awareness and awareness among merchants, to maintain the sustainability of their business, protect their rights, and not fall into practices or transgressions that would lead to any actions against them.

Lootah added: “With regard to the remarkable increase in the number of commercial complaints during the third quarter of this year, this is due to the reopening of markets and the practice of commercial activities in various sectors, in the wake of the Covid-19 pandemic and the repercussions that accompanied it, in our turn we will constantly strive to resolve any commercial complaints. In a friendly manner, in addition to following a fair and transparent system to protect the rights of various parties, we call on all business owners in the emirate to adhere to the application of best practices and sound standards that will enhance the work environment in Dubai.

– Amal –

WAM / Amal Abidi / Ahmed Al-Boutli


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