The commercial control and consumer protection sector in the Dubai economy received 171 commercial complaints during the third quarter of this year, an increase of 16%, compared to the same period last year, and the sector also received 169 business inquiries, thus bringing the total commercial transactions dealt with Between July and September, 340 transactions.
The Dubai Economy stated, in a statement, yesterday, that all commercial complaints and business inquiries received by the sector were through smart channels. The website “consumerrights.ae” acquired 86% of the total incoming commercial complaints, while the “Dubai Consumer” application received 14% of complaints, plus 100% of business inquiries.
Regarding the distribution of commercial complaints according to business sectors, the services sector accounted for 54% of the total, followed by the decoration and construction sector with 14%, then the building materials sector 12%, and 5% for each of equipment and accessories rental and shipping, and then 3% for the Electronics, 1% each for the auto and furniture sector.
The most prominent types of commercial complaints were related to non-compliance with the terms of the agreement and contract, which constituted 72% of the total, followed by complaints of commercial fraud 15%, failure to adhere to after-sales service 5%, non-compliance with specifications and standards 2%, non-compliance with commercial activity 2%, and non-compliance The store policy is with the law 2%, and complaints of imposing additional fees on a service or product 1%, equal to complaints of non-compliance with the terms of the warranty.
“The importance of maintaining a safe commercial economic environment in the emirate lies in the role that this plays in attracting international brands from various sectors,” said Mohammed Ali Rashid Lootah, Executive Director of the Commercial Control and Consumer Protection Sector at Dubai Economy.
He added, “In the commercial control and consumer protection sector, we continue our efforts to raise awareness and awareness among merchants, to maintain the sustainability of their business and protect their rights, and not to fall into practices or transgressions that would lead to any measures against them.”
“Regarding the remarkable increase in the number of commercial complaints during the third quarter of this year, this is due to the reopening of markets and the practice of commercial activities in various sectors,” Lootah said.
• “In the commercial supervision and consumer protection sector, we continue our efforts to raise awareness and awareness among merchants.”
Evidence of commercial commitment
The Commercial Control and Consumer Protection Sector launched the Commercial Compliance Guide, which contributes to enhancing the awareness of merchants and dealers alike, and highlighting the most important points that the merchant must focus on in order to avoid hindering his business, as well as improving and developing the economic environment. The business community can view and benefit from the directory, which is available in both Arabic and English, by visiting the website “consumerrights.ae”.
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