A report by the WABetaInfo website revealed the development of a new feature on the WhatsApp application that includes providing support to users faster.
According to the report, WhatsApp developers are working on an update to WhatsApp that includes the ability to preview the new support feature within the app.
Application users were requesting support from the WhatsApp team by sending them a mail at [email protected], but it was a slow and tedious process and many complained that they only received automatic responses instead of interacting with them seriously and solving their problem.
Therefore, developers are working to find a workaround within the app that allows For users Contact technical support directly.
And about how the new feature works:
1- The option appears for the ability to contact the user to contact technical support while filling in data about the device and technical details such as your device model, settings and records.
2- Once we receive your inquiry, the WhatsApp support team will respond directly in the same conversation.
3- The user will receive the message in the WhatsApp Support section when answered.
4- Upon the end of the conversation, a distinctive mark will be automatically placed indicating that the chat is closed.
WhatsApp has recently added new features such as forever mute the conversation in addition to new attachment icons.