Sharjah Islamic Bank has entered into an agreement with «CNS Middle East» and Diebold Nixdorf International, to introduce more advanced technology applications and self-service functions on the bank’s ATMs in order to enhance the customer experience.
The inauguration of the new devices comes in line with the UAE vision 2021 aimed at achieving a competitive knowledge-based economy based on innovation, and within the bank’s strategy to keep pace with global economic transformations, and to use the latest digital technologies in banking work adopted internationally.
The bank will gradually replace the existing devices in cooperation with Diebold Nixdorff, where new ATMs will be activated successively, including cash deposit and checks, ATMs for cash withdrawals via car, and MFK’s integrated kiosks, which allow Sharjah Islamic Bank customers By obtaining an extensive list of services.
The new devices come with innovative software, smarter services, and many features including a higher ability to withdraw and deposit funds, the ability to read NFC cards in addition to reading traditional cards, and the ability to read and verify the Emirates ID card. It contains the fourth generation of media engines for better detection of counterfeit currencies, along with many innovative technologies. The list of device services includes opening accounts, issuing bank cards, and bank statements, including obtaining an account statement by following simple and easy steps.
Mohamed Abdullah, CEO of Sharjah Islamic Bank said: “We are always keen to take advantage of modern technologies to facilitate access to our banking services, reduce the waiting time of customers and ensure their needs are met quickly and effectively. Through the modernization of the ATMs, about 70 new additional services will be launched, to increase the level of customer satisfaction and provide them with a distinct banking experience, in addition to reducing the need to visit the branches. He stressed the commitment of Sharjah Islamic Bank to apply digital transformation at various levels to enhance the banking experience for customers.
For his part, Hatem Hariri, General Manager of CNS Middle East said: “We are keen to fulfill its promises to prepare commercial activities for clients from all economic sectors to keep pace with the requirements of the future through digital innovations that meet their changing needs. And in the banking sector in particular, the digital transformation means more than just efficiency and revenue, as it contributes to transforming the bank from a place to save money to a reliable service provider that gives customers more means every day to conduct their transactions with ease, ease and smoothness.
Today, digital self-service channels give customers the ability to call and conduct business as required, anywhere and anytime. This new package of self-service solutions connects physical and digital channels, providing more special services, and enhancing efficiency and availability, to help customers communicate more with their banks.
Besides ATMs, a number of advanced kiosks will be operated that allow customers to withdraw cash, inquire and pay bills, transfer money, request a check book, and print debit cards. Other features also include: opening a new account by submitting documents that will be scanned using the fingerprint ID card reader, and interacting via video with the bank’s customer service staff in case of any inquiries or complaints. These devices are designed to provide the highest degree of privacy to customers.
“Today we are witnessing a change in banking services, and therefore we must commit to adopting innovation,” said Habib Hanna, regional general manager for the Middle East at Diebold Nixdorf. ATMs represent the most important digital channels, and through the application of our integrated self-service solutions, and the VNAMIC Point of Contact software, Sharjah Islamic Bank can meet the requirements of consumers in a way that exceeds their expectations, as these technologies allow customers to access safe digital solutions, and provide services that are smooth and easy To meet their daily banking needs. ”
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