Emirates News Agency – 137% increase in the completion of smart and electronic services transactions in the Dubai Financial Market


Dubai, on the first of April / WAM / Dubai Financial Market announced that its platforms
The multiple e-services and smart phone applications registered a high turnout
Increased by investors during the past two weeks since the application started
Remote working and closing customer service offices in mid-March 2020.

The market pointed to the high number of transactions completed through the services page
Electronic investors on the website as well as through the phones application
Smart grew by 137% during the second half of March and after the start of the work system
After measuring the number of transactions completed in the first half of the same month before
Closing the customer service offices, bringing the number of transactions to 1212 for the corresponding transactions
511 transactions.

In the same context, the number of new registrations in services has increased
Electronic market of Dubai Financial Market increased by 55% during the second half of March
Compared to the first half, as the number during the second half reached 664 new users
Compared to 429 users.

The list of the five services most requested by customers included:
Investor number issuance, cash dividend, data update, registration
Online services and the issuance of account statements.

Maryam Fikry, CEO of Dubai Clearing and Depository, said
Central Holding is concerned with after-market services in the market: reflects smoothness
The completion of transactions in the Dubai Financial Market and the great interaction of investors
The integration of our smart and electronic platforms developed by the market to deliver top-notch
The most effective levels of service also reflect the success of the awareness campaigns
It has been organized by the market over the past years to urge dealers to switch towards those
Services so that they can easily complete their transactions whenever they want and wherever they are.

She added: There is no doubt that the early market’s keenness to invest in
Smart services and making sure they are fully prepared for a long time have paid off
It proved very effective at this stage which requires remote working and closing
Customer service offices for the general health of all customers and employees.

Maryam Fikry indicated that the Dubai Financial Market provides all its services through
Online platforms, estimated number of users registered for services
The electronic and smart market is currently about 120 thousand users are already doing
By completing their transactions and following up their investment activities with the utmost smoothness
Effectiveness and safety, by submitting their applications and following them electronically via
Dubai Financial Market Online Services by downloading the services application
Smart market for the Dubai Financial Market or through the website www.dfm.ae.

These platforms provide a variety of services, including version number
Investor and data update, and follow-up of account statements, and distribution services
Profits, iVESTOR card, and smart voting during general assemblies and more.

The market is keen on periodically implementing intensive awareness campaigns, whether through communication
With investors through text messages, email, or via
Market and media website for the purpose of publicizing the services provided
It is provided by online platforms, smart phone applications, and more
Investors benefit from them.

WAM / Nasser Aref / Dina Omar / Mostafa Badr El-Din


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