The Dubai Financial Market announced that its multiple platforms for electronic services and smart phone applications have recorded an increasing demand by investors during the past two weeks since the start of the remote application and the closure of customer service offices in mid-March 2020.
The market pointed to the increase in the number of transactions completed through the electronic services page for investors on the website as well as through the application of smart phones by 137% during the second half of March and after the start of the remote work system compared to the number of transactions completed in the first half of the same month before the closure of offices Customer Service, bringing the number of transactions to 1212 transactions compared to 511 transactions.
In the same context, the number of new registrants in the DFM electronic services increased by 55% during the second half of March compared to the first half, as during the second half their number reached 664 new users compared to 429 users.
The list of the five services most requested by customers included: issuing the investor number, cash dividends, updating data, registering in electronic services, and issuing account statements.
Maryam Fikry, CEO of Dubai Clearing and Depository Holding Company, which is involved in after-trading services in the market, said: The smoothness of completing transactions in the Dubai Financial Market and the great interaction of investors reflect the integration of our smart and electronic platforms developed by the market to provide the highest levels of service and the most effective, also reflects The success of the awareness campaigns organized by the market over the past years to urge customers to shift towards those services in a way that facilitates them to complete their transactions whenever they want and wherever they are.
She added: There is no doubt that the market’s early eagerness to invest in smart services and ensure its complete readiness for a long time has paid off and has proven very effective at this stage that requires remote work and closing customer service offices in the interest of the public health of all dealers and employees.
Maryam Fikry indicated that the Dubai Financial Market provides all its services through electronic platforms, and the number of users registered in the electronic and smart services for the market is currently estimated at about 120 thousand users who are already completing their transactions and following up their investment activities with the highest levels of smoothness, effectiveness and safety, by submitting their requests and following them electronically through the services Dubai Financial Market Online by downloading the Smart Services application for the Dubai Financial Market or through the website www.dfm.ae.
These platforms provide a variety of services including issuing the investor number, updating data, monitoring account statements, dividend distribution services, iVESTOR card, and smart voting through general assemblies, among others.
The market is keen to periodically implement extensive awareness campaigns, whether by communicating with investors through text messages and e-mail, or through the website of the market and the media with the aim of publicizing the services provided by its online platforms and smart phone applications and urging greater numbers of investors to benefit from them.